We are experiencing intermittent issues when opening and replying to tickets in the US region.

Incident Report for Teamwork.com

Resolved

This incident has been resolved.
Posted Jun 28, 2023 - 12:33 UTC

Update

We are continuing to monitor the fix for any further issues.
Posted Jun 28, 2023 - 09:17 UTC

Update

We are continuing to monitor the fix for any further issues.
Posted Jun 28, 2023 - 07:05 UTC

Update

We are continuing to roll out the fix and as of now the majority of scenarios should be covered. There may be some residual errors being closely monitored.
Posted Jun 27, 2023 - 23:13 UTC

Monitoring

We have begun a controlled deployment of a fix and are continuing to monitor its progress
Posted Jun 27, 2023 - 19:14 UTC

Identified

The issue has been identified and a fix is being implemented. We are still accessing how long the fix will take to fully implement.
Posted Jun 27, 2023 - 16:34 UTC

Investigating

We are currently investigating the issues.
Posted Jun 27, 2023 - 15:36 UTC
This incident affected: Teamwork Desk (Teamwork Desk - US Region).
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