We are experiencing connectivity issues for a sub set of customers in our US region

Incident Report for Teamwork.com

Resolved

The damaged database cluster has been scaled back up to normal levels now after a failure earlier this morning. Connectivity and performance are back to normal levels.

Posted Oct 06, 2021 - 11:50 UTC

Update

We continue to work on it to scale up further to return to normal performance levels

Posted Oct 06, 2021 - 09:37 UTC

Monitoring

We have bypassed a damaged database in our US region to restore limited connectivity now. We continue to work on it to scale up further to return to normal performance levels

Posted Oct 06, 2021 - 08:33 UTC

Identified

We are experiencing connectivity issues for a sub set of customers in our US region

Posted Oct 06, 2021 - 07:51 UTC

This incident affected: Teamwork Projects (Teamwork Projects - US region).