Shortly after at 2:15pm GMT on Friday the 29th of November, A Teamwork Desk database server in our US region began to reboot itself over and over.
Our Desk team and Sysops team worked on the database and from reviewing error logs found a single table was corrupt. When the app attempted to read from the table, it caused the database server to reboot.
The table in question is used by our Helpdocs product to record basic Helpdoc page view numbers for owners to see in their Reports.
The damaged table was recreated to solve the problem and backups were used to retore data in to the table.
The damaged table was specific to 1 database. The table was recreated and data is being restored.